Elevate Every Interaction, From First Email to Final Resolution
Your customers are talking. Those conversation threads hold the answers to your most persistent CX blind spots… if you know where (and how) to look.
Trusted by customer-first businesses across North America
Org IQ features + Your Service Team =
A Well-Oiled Customer Satisfaction Engine
Comprehensive Heatmaps
Visualize when reps respond fastest (or slowest) and which days or hours drive the most engagement.
Insightful Email Activity Graphs
See how communication volume changes over time — per team, client, or case — to catch overload, coverage gaps, or backlogs.
Predictive Sentiment Analysis
Detect rising frustration, confusion, or relief in customer conversations, so you can escalate at the right time, coach reps more effectively, and spot churn signals before they hit CSAT.
Proactive PII Detection
Flag emails that include sensitive customer info so your team doesn’t accidentally mishandle data or violate compliance policies during service interactions.
Smart, Exhaustive Search
Quickly pull full conversation history for any customer, keyword, or topic, even if the email thread spans multiple reps, folders, or months.
Secure Guest Access
Let legal, QA, or external consultants review specific cases (with read-only, time-limited access) without looping in IT or exposing your entire archive.
Full, Immutable Archiving
Maintain a complete, tamper-proof record of every customer interaction, including any emails that may have been deleted at source.
Effortless Import & Export
Grab entire customer threads (attachments, timestamps, tone shifts and all) for coaching, legal, or escalation packets in just a few clicks.
Comprehensive Heatmaps
Visualize when reps respond fastest (or slowest) and which days or hours drive the most engagement.
Insightful Email Activity Graphs
See how communication volume changes over time — per team, client, or case — to catch overload, coverage gaps, or backlogs.
Predictive Sentiment Analysis
Detect rising frustration, confusion, or relief in customer conversations, so you can escalate at the right time, coach reps more effectively, and spot churn signals before they hit CSAT.
Proactive PII Detection
Flag emails that include sensitive customer info so your team doesn’t accidentally mishandle data or violate compliance policies during service interactions.
Smart, Exhaustive Search
Quickly pull full conversation history for any customer, keyword, or topic, even if the email thread spans multiple reps, folders, or months.
Secure Guest Access
Let legal, QA, or external consultants review specific cases (with read-only, time-limited access) without looping in IT or exposing your entire archive.
Full, Immutable Archiving
Maintain a complete, tamper-proof record of every customer interaction, including any emails that may have been deleted at source.
Effortless Import & Export
Grab entire customer threads (attachments, timestamps, tone shifts and all) for coaching, legal, or escalation packets in just a few clicks.
Devii cut resolution time and
escalations with Org IQ
Catalyst Financial Group uses Org IQ to deliver smarter, more secure service
Devii cut resolution time and
escalations with Org IQ
“Org IQ has revolutionized how we handle customer escalations. What used to take hours of searching through email threads now takes minutes. Our team can focus on what truly matters: delivering exceptional service.”
Anthony Molzahn
Founder and CEO
Catalyst Financial Group uses Org IQ to deliver smarter, more secure service
“With Org IQ, we can quickly access critical records, ensure compliance, and improve efficiency, all while reducing legal risks and providing better service to our clients. This has transformed our approach to protected customer interactions.”
Riley Feldman
Managing Partner
For CX Teams Who Want To Deliver Quick,Contextual, Customer-Delighting Solutions
Ever wished you could monitor service trends, resolve issues faster, and ensure no client conversation falls through the cracks?
🧞 It’s never been easier to, now with Org IQ.
Analyze response speed and escalation trends
Surface sentiment changes before they become churn
Pull full communication histories for any customer or case
Give QA and leadership access without extra tools, lift, or IT
Analyze response speed and escalation trends
Surface sentiment changes before they become churn
Pull full communication histories for any customer or case
Give QA and leadership access without extra tools, lift, or IT
And so much more, all from one unified, CX-first command center.
Business Pricing
Choose the best plan for your Service operation
Monthly
Annual
3-Year
Insights
Includes 1 free month
$465/mo
$5,580 per year, paid annually
Want 6 months free? Check out our 3 year plan
Includes
Unlimited Archiving
1 Year Lookback Period
Every message you send us is always permanently saved in our database, but only messages received in the past 1 or 2 years will appear in search results, reports, or be available for alerts.
If you need a longer Lookback Period or access to messages in your archive, you can increase your lookback period on the settings page.
Includes: Basic Search
Includes: Basic Alerts
Intelligence
Includes 1 free month
$649/mo
$7,788 per year, paid annually
Want 6 months free? Check out our 3 year plan
Includes
Unlimited Archiving
2 Year Lookback Period
Every message you send us is always permanently saved in our database, but only messages received in the past 1 or 2 years will appear in search results, reports, or be available for alerts.
If you need a longer Lookback Period or access to messages in your archive, you can increase your lookback period on the settings page.
Includes: Basic + AI Search
Includes: Basic + AI Alerts
Enterprise
Let’s talk
500–50,000 employees
Multi-site, multi-country
Everything in intelligence plus:
Dedicated Servers
Single Sign-On
API Access
Priority Support
Not sure what to choose? Small Business? Try the on-demand model
Handle customer issues faster. Stay ahead of churn.
Take Org IQ on a test drive. Buy only if support runs smoother.